As consumers spend longer and longer on purchases online, they expect to reap the many advantages that have kept them returning to the same retailers over the years – value for money, excellent customer service, and reliability. When interviewing fulfillment center for ecommerce, make sure you understand how the company handles the following tasks:
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1. Accuracy
When the company discusses the company's level of accuracy, listen to how the representative reacts. If our overall "accuracy is over 99 percent", it probably means they are not tracking accuracy and are simply wasting a huge amount to impress you.
2. Delivery on time
In today's fast-paced world, customers don't want to wait too long to receive goods. So the company you implement must have the capability to ensure the fast delivery of your product. The central executing company should be able to provide ground delivery to all parts of the country within three working days.
3. Customer service
While ordering via a website is certainly a convenient way to get a product, not every buyer is willing to send an email about a customer service issue for discussion and a day's wait for a response. Truly successful e-commerce businesses have in-house operating services that customers can call to report and discuss problems or concerns with live customer service representatives.
4. Cooperation
One of the biggest advantages of outsourcing your performance services is the fact that you have time to deal with many other important aspects of running a business. For this reason, it is very important to know that you are working with a service provider that is collaborative and tailored to your needs.